1. Information We Collect
We collect personal information that you voluntarily provide when you submit a form on our website, contact us by email or WhatsApp, request a quotation, or otherwise communicate with us. This may include:
- Full name, business email, telephone or WhatsApp number
- Company name, role, and country of operation
- Business line of interest and the content of your message
- Information required to respond to trade, finance, or partnership enquiries
We also collect limited technical information automatically when you visit our website, such as IP address, browser type, device type, language preference, and pages visited. We use this data to operate, secure, and improve the website.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide the services you request
- Coordinate introductions to the relevant SIMHA Group establishment in your region
- Operate, secure, and improve the performance of our website
- Comply with applicable legal, regulatory, and compliance obligations
- Maintain internal records and audit trails
We do not sell, rent, or trade personal information to third parties for marketing purposes.
3. Legal Basis for Processing
We process personal information on the lawful bases recognised under applicable data-protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the EU General Data Protection Regulation (GDPR), and equivalent frameworks in the jurisdictions where we operate. Depending on the activity, our legal bases include performance of a contract, compliance with legal obligations, our legitimate interests, and your consent where required.
4. Sharing of Information
We may share personal information with:
- SIMHA Group entities involved in fulfilling your enquiry
- Professional advisers, banks, and logistics partners strictly as needed to deliver the requested service
- Regulatory authorities, courts, or law-enforcement agencies where required by law
- Service providers acting on our behalf (such as hosting, IT, and communications), bound by confidentiality and data-protection obligations
5. International Transfers
Because SIMHA Group operates across Africa, the Middle East, Asia, Europe, and the Americas, your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure that such transfers are governed by appropriate safeguards, consistent with applicable data-protection laws.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the nature of our relationship with you.
7. Your Rights
Subject to applicable law, you may have the right to access, correct, update, delete, or restrict the processing of your personal information. You may also have the right to object to processing or to request data portability. To exercise these rights, contact us at privacy@simhaglobal.com.
8. Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption in transit, and continuous monitoring of our systems. No method of transmission over the internet, however, is 100% secure.
9. Cookies and Similar Technologies
Our website uses a minimal set of cookies and local storage to remember your preferences and to operate core features such as the mobile menu state and form autocomplete. We do not use advertising cookies or third-party tracking technologies. You can configure your browser to block cookies, although some website features may then not function properly.
10. Third-Party Links
Our website may contain links to third-party websites, such as LinkedIn, YouTube, or WhatsApp. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be posted on this page, with the "Last Updated" date above. Material changes will be highlighted on the homepage for a reasonable period.
12. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us:
